Professional Support: Priority Care with On-Site
Enhanced support with quarterly site visits and faster response times.
Monthly Subscription Includes:
- 24-Hour Response SLA: Priority WhatsApp/email channel with next-business-day commitment.
- Quarterly On-Site Visit: 2-hour physical inspection every 90 days (camera cleaning, cabling check, positioning review).
- Proactive Monitoring: Weekly automated health reports delivered via email.
- Configuration Adjustments: Up to 4 hours/month for zone tuning, user management, or notification routing.
- Firmware Management: We handle firmware updates remotely (after client approval).
Excludes: Hardware replacement costs (quoted separately), emergency on-site visits (available at BHD 75/visit).
Ideal For:
- Medium businesses (17-32 cameras)
- Multi-location retail operations
- Clients requiring regular compliance audits
Contract Terms: 3-month minimum commitment, then monthly auto-renewal. Cancel with 30 days notice.