Privacy Policy
1. Introduction
BY MB Consultancy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website www.by-mb.com or use our services.
2. Information We Collect
- Personal Information: Name, email address, phone number, billing/shipping address, and payment details.
- Technical Information: IP address, browser type, device information, and pages viewed.
- Payment Information: Credit/debit card details, bank transfer information, or payment link data.
3. How We Use Your Information
- To process and manage your service bookings or product orders.
- To communicate with you about inquiries, orders, or promotional offers.
- To improve our website and services based on user behavior.
- To comply with legal obligations and resolve disputes.
4. Legal Compliance Statement
We comply with applicable data protection laws, including GDPR for EU customers and CCPA for California residents.
5. Sharing Your Information
- Third-Party Service Providers: Payment processors, delivery partners, and analytics providers.
- Tracking Pixels and Analytics Tools: Facebook Pixel, Google Analytics, LinkedIn Insight Tag, Twitter Pixel, Pinterest Tag, and other pixels for targeted advertising and website traffic analysis.
6. Cookies and Tracking Technologies
We use essential, performance, functional, and marketing cookies. You can manage your cookie preferences via your browser settings or our cookie management tool.
7. Data Security
We employ security measures like encryption and secure servers to protect your data.
8. Retention of Information
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
9. Your Rights
- You have the right to access, update, or request the deletion of your personal information.
- You can withdraw your consent for data processing at any time.
- For data access or portability requests, contact us at [email protected].
10. Data Transfers Outside Bahrain
Your personal data may be transferred to and processed in countries outside of Bahrain, ensuring compliance with applicable data protection laws.
11. Data Breach Notification
In the event of a data breach, we will notify affected users and relevant authorities as required by law.
12. Children's Privacy
Our services are not intended for children under 13, and we do not knowingly collect data from minors.
13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
14. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page.
15. Do Not Track (DNT) Signals
Our website does not currently respond to 'Do Not Track' (DNT) signals.
16. Governing Law
This Privacy Policy is governed by the laws of the Kingdom of Bahrain.
17. Contact Information
For privacy-related inquiries, contact us at:
- Email: [email protected]
- Phone: +973-66300033
Cookies Policy
1. What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us improve your browsing experience.
2. Types of Cookies We Use
- Essential Cookies: Necessary for website functionality.
- Preferences Cookies: Remember your language settings and region.
- Interaction History Cookies: Collect data about your interactions with the website.
- Analytics Cookies: Provide insights into how visitors use our website.
- Advertising & Marketing Cookies: Track your interests across websites to deliver relevant ads.
3. Third-Party Cookies and Pixels
We use cookies from trusted third-party providers like Facebook Pixel, Google Analytics, LinkedIn Insight Tag, Twitter Pixel, and Pinterest Tag.
4. Managing Your Cookie Preferences
You can manage your cookie preferences via your browser settings or our cookie management tool.
5. Changes to This Cookies Policy
We may update this policy from time to time. Any changes will be posted on this page.
DATA BREACH & RETENTION PROTOCOL
1. Breach Notification
In the event of unauthorized access to client data, BYMB will notify affected parties and the Personal Data Protection Authority within 72 hours via registered email and SMS, per NCSC Directive 2025-04.
2. Retention Periods
We retain client metadata logs for the following periods:
- Personal Contact Data: 90 Days post-engagement.
- Operational Audit Logs: 180 Days.
- After this period, data is securely anonymized or deleted.
3. Contact Information
For questions about this Disclaimer, contact us at:
- Email: [email protected]
- Phone: +973-66300033
Pricing Policy
1. Cost-Based Pricing
Prices are based on direct and indirect costs, including labor, materials, software licenses, and overheads.
2. Tiered Pricing Model
- Basic: Entry-level services at competitive rates.
- Standard: Mid-tier services with additional features.
- Premium: Comprehensive services with full features and priority support.
3. Value-Based Pricing
High-value services are priced based on the client's perceived value and ROI.
4. Geographic Pricing & Delivery Policy
- Local Pricing & Delivery: Services and products in Bahrain are tailored to local market demand. Free delivery and installation are provided across Bahrain.
- International Pricing: For services outside Bahrain, we account for currency exchange rates, import duties, and local economic conditions. Delivery outside Bahrain is currently unavailable.
5. Dynamic Pricing & Promotions
Prices may adjust based on market trends, seasonal demand, and loyalty programs.
6. Customer Segmentation
Our pricing strategy accommodates SMEs, enterprise clients, and individuals.
7. Project-Based Pricing
Custom quotes are provided for large or complex projects.
8. Payment Terms
- Currency: Prices are listed in Bahraini Dinars (BHD).
- Payment Methods: Cash, check, Benefit, Visa, MasterCard, and online payments are accepted.
9. Discounts and Add-Ons
Discounts are offered for long-term contracts, bulk purchases, and returning clients. Add-ons like garage door openers and extended support are available at predefined prices.
10. Price Review & Adjustments
Prices are reviewed every 6 to 12 months to reflect changes in costs and market conditions.
11. Price Transparency
Prices are clearly listed on our website and communicated in service agreements.
12. Refund and Cancellation Policy
- Service Cancellation: Services canceled within 48 hours of the scheduled time incur a 50 BHD cancellation fee.
- Refunds: Refunds are provided for prepaid services canceled before they are rendered, subject to a review of costs incurred.
Refund and Exchange Policy
1. Introduction
Customer satisfaction is our priority. This policy explains the terms under which refunds are provided for our services and products.
2. Refund Eligibility
- Services: Refunds are available for cancellations made at least 48 hours before the scheduled service date. Cancellations within 48 hours incur a 50 BHD fee.
- Products: Refunds are available for physical products returned within 14 days of delivery, provided the product is in its original condition.
3. Refund Process
To initiate a refund, contact us at [email protected] with your order number and proof of purchase.
4. Return Shipping
Customers are responsible for return shipping costs unless the product is faulty or incorrect.
5. Refund Methods
Refunds are issued using the original payment method within 7-10 business days.
6. Refund Processing Fee
A 5% processing fee may be deducted from your refund.
7. Non-Refundable Situations
Refunds are not provided for services fully rendered, used or damaged products, or non-refundable items.
8. Partial Refunds
Partial refunds may be granted for products returned with missing components.
9. Late or Missing Refunds
If you haven’t received your refund, contact your bank or credit card company first, then reach out to us.
10. Exchange Policy
We offer exchanges for defective or incorrect products within 7 days of receipt.
11. Refund for Subscription Services
Subscription services canceled before the end of the billing cycle may be eligible for a prorated refund.
12. Currency Fluctuations
Refunds for international payments are issued in the original currency.
13. Responsibility for Lost Returns
We are not responsible for returns lost in transit.
14. Changes to This Refund Policy
We reserve the right to update this policy at any time.
15. Contact Information
For questions about our Refund Policy, contact us at:
- Email: [email protected]
- Phone: +973-66300033
Cancellation & Rescheduling Policy
1. Introduction
This policy explains the terms under which service appointments can be canceled or rescheduled.
2. Cancellations
- Any advance payment is non-refundable.
- Cancellations within 48 hours of the scheduled time incur a 50 BHD fee.
- If no advance payment was made, cancellations within 48 hours will be invoiced for 50 BHD.
3. Rescheduling
- Rescheduling requests must be made at least 48 hours before the scheduled service.
- We will accommodate your request at no additional cost.
4. Non-Transferable Bookings
Bookings are non-transferable. Unauthorized transfers may result in cancellation and forfeiture of advance payments.
5. No-Show Policy
Failure to attend the scheduled service without prior notice will result in forfeiture of the full service fee or advance payment.
6. Exceptions
Exceptions may be made for emergencies or unforeseen circumstances at our discretion.
7. Refund and Cancellation Policy
Refer to our Refund and Cancellation Policy for detailed information.
Disclaimer
1. General Information
The information on this website is for general informational purposes only. We make no guarantees about its completeness, accuracy, or reliability.
2. No Professional Advice
The content is not intended as professional advice. Consult a qualified professional for specific advice.
3. Third-Party Links and Services
We are not responsible for the content or accuracy of third-party websites.
4. Product and Service Information
Descriptions, images, specifications, pricing, and availability are subject to change without notice.
5. Limitation of Liability
We are not liable for any direct, indirect, or consequential damages arising from the use of this website or our services.
6. Warranty Disclaimer
All products and services are offered "as is" and "as available," without warranties of any kind.
7. User Responsibility
It is your responsibility to evaluate the accuracy and usefulness of the information provided.
8. Indemnification
You agree to indemnify and hold harmless BY MB Consultancy from any claims arising from your use of this website or services.
9. Use of Our Services
Your use of our services is at your own risk.
10. Jurisdiction and Legal Compliance
Ensure your use of our website complies with the laws of your jurisdiction.
11. Changes to This Disclaimer
We reserve the right to update this Disclaimer at any time.
12. Governing Law
This Disclaimer is governed by the laws of the Kingdom of Bahrain.
13. Contact Information
For questions about this Disclaimer, contact us at:
- Email: [email protected]
- Phone: +973-66300033