Frequently Asked Questions
Professional Standards Explained
Clear answers about our engagement terms and service expectations
Strategic Operational Audit
What does the Strategic Operational Audit include?
A comprehensive diagnostic engagement covering: physical site assessment (blind spot identification and installation quality verification), technical configuration analysis (NVR optimization and false positive elimination), regulatory compliance verification (90/120-day retention requirements), plus a professional PDF action plan delivered within 48 hours. Fixed fee: BHD 150.000.
How does the credit mechanism work?
Your BHD 150 audit fee is 100% creditable toward any technology purchase exceeding BHD 500 made within 90 days of completing the audit. This structure makes your diagnostic investment completely risk-free if you proceed with our recommendations.
What deliverables are included in the audit fee?
Your professional PDF report includes: comprehensive blind spot analysis, priority-ranked recommendations, NVR/DVR configuration specifications, legal retention compliance verification, a risk assessment matrix, and technology specifications where applicable. Delivery guaranteed within 48 hours.
How long does the engagement take?
The on-site assessment takes 2–3 hours. Report delivery follows within 48 hours. Total timeline from booking to deliverable: approximately 3–5 business days.
Technology & Infrastructure
Which monitoring system brands do you support?
BYMB maintains complete vendor independence. We assess and optimize all major brands—Hikvision, Dahua, Uniview, and generic OEM systems. Our brand-agnostic approach ensures recommendations prioritize your operational needs over manufacturer preferences.
Does BYMB handle physical installation?
We provide vendor supervision and technical configuration, while physical installation is coordinated through certified technicians. Our role ensures correct system configuration from day one—eliminating the false positive issues common with default installations.
What does "Gulf-verified" technology mean?
All recommended technology undergoes operational validation in Bahrain's challenging environment: sustained temperatures exceeding 45°C, high humidity, dust exposure, and direct sunlight. Only equipment demonstrating consistent performance earns BYMB specification approval.
Can I purchase technology without a strategic audit?
BYMB operates on a consultation-first model. Technology recommendations follow a comprehensive diagnostic assessment, eliminating inappropriate purchases and ensuring alignment with your actual operational requirements—not generic specifications.
Commercial Terms & Payment
Which payment methods do you accept?
BenefitPay (preferred for Bahrain-based transactions), major credit/debit cards via Amazon Payment Services, and bank transfer for corporate accounts. All transactions are processed through licensed, secure payment gateways that meet Kingdom financial regulations.
Are audit fees negotiable?
The Strategic Operational Audit maintains a fixed BHD 150 fee structure. This ensures consistent service quality across all client engagements. Technology pricing follows manufacturer guidelines with transparent markup disclosure.
Do you offer ongoing maintenance contracts?
Yes. We offer annual maintenance contracts with quarterly health checks. However, we prioritize correct initial configuration to minimize ongoing maintenance dependencies—reducing your total cost of ownership.
What is your cancellation policy?
Consultations may be rescheduled without penalty up to 24 hours before the scheduled time. Strategic Audit bookings require 48 hours' advance notice for schedule modifications. All commercial terms comply with Bahrain consumer protection regulations. Complete terms available at /terms-conditions.
Have More Questions?
Schedule a complimentary consultation or contact us directly.
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