Frequently Asked Questions
Professional Standards Explained
Transparent engagement terms and service expectations
Strategic Operational Audit
What constitutes the Strategic Operational Audit?
A comprehensive diagnostic engagement comprising: physical site assessment (blind spot identification, installation quality verification), technical configuration analysis (NVR optimization, false positive elimination), regulatory compliance verification (90/120-day retention requirements), and delivery of a professional PDF action plan within 48 hours. Fixed fee: BHD 150.000.
How does the credit mechanism function?
The BHD 150 audit fee receives 100% credit against technology purchases exceeding BHD 500 within 90 days of audit completion. This structure ensures risk-free diagnostic investment for clients proceeding with implementation recommendations.
What deliverables are included in the audit fee?
Professional PDF report containing: comprehensive blind spot analysis, priority-ranked operational recommendations, NVR/DVR configuration specifications, legal retention compliance verification, risk assessment matrix, and technology specifications (where applicable). Delivery guaranteed within 48 hours of site assessment.
What is the typical engagement duration?
Site assessment requires 2-3 hours on-location. Report delivery occurs within 48 hours maximum. Total engagement timeline from booking to deliverable receipt: approximately 3-5 business days.
Technology & Infrastructure
Which monitoring system brands are supported?
BYMB maintains vendor independence. We assess and optimize all major brands: Hikvision, Dahua, Uniview, and generic OEM systems. Brand-agnostic methodology ensures recommendations prioritize operational requirements over manufacturer preferences.
Does BYMB provide physical installation services?
We provide vendor supervision and technical configuration. Physical installation is coordinated with certified technicians. Our role ensures correct system configuration from initial deployment, eliminating common false positive issues inherent in default installations.
What validates "Gulf-verified" technology claims?
All recommended technology undergoes operational validation in Bahrain environmental conditions: sustained temperatures exceeding 45°C, elevated humidity levels, dust exposure, and direct sunlight. Only equipment demonstrating consistent performance receives BYMB specification approval.
Can technology be purchased without strategic audit?
BYMB operates a consultation-first model. Technology recommendations follow comprehensive diagnostic assessment. This eliminates inappropriate purchases and ensures alignment with actual operational requirements rather than generic specifications.
Commercial Terms & Payment
Which payment methods are accepted?
BenefitPay (preferred for Bahrain-based transactions), major credit/debit cards via Amazon Payment Services, and bank transfer for corporate accounts. All transactions processed through licensed, secure payment gateways meeting Kingdom financial regulations.
Are audit fees subject to negotiation?
The Strategic Operational Audit maintains a fixed BHD 150 fee structure. This ensures consistent service quality across all client engagements. Technology pricing follows manufacturer guidelines with transparent markup disclosure.
Does BYMB offer ongoing maintenance contracts?
We prioritize correct initial configuration over recurring maintenance dependencies. Post-implementation support is provided on project-specific basis rather than expensive monthly retainers. This model reduces total cost of ownership.
What constitutes the appointment cancellation policy?
Consultations may be rescheduled without penalty up to 24 hours before scheduled time. Strategic Audit bookings require 48-hour advance notice for schedule modifications. All commercial terms comply with Bahrain consumer protection regulations. Complete terms available at /terms-conditions.
Additional Questions?
Schedule a complimentary consultation or contact our team directly.
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