Standard Support: Essential Monitoring Care
Monthly retainer for ongoing system health and troubleshooting.
Monthly Subscription Includes:
- 48-Hour Response SLA: WhatsApp/email support for technical issues.
- Remote Health Checks: Monthly system diagnostics (recording status, storage capacity, camera uptime).
- Configuration Adjustments: Up to 2 hours/month for detection zone tweaks or schedule changes.
- Firmware Update Notifications: Alerts when critical security patches are available.
Excludes: On-site visits, hardware replacement, major system redesigns.
Ideal For:
- Small businesses (8-16 cameras)
- Retail shops with single-location monitoring
- Clients who completed SME Launchpad implementation
Contract Terms: Monthly auto-renewal. Cancel anytime with 30 days notice.